✦Free shipping on every order — no minimum✦Delivered in 1–2 business days in NL & BE✦14-day free returns — no hassle✦5,000+ happy customers✦Personal support — reply within 24 hours✦Free shipping on every order — no minimum✦Delivered in 1–2 business days in NL & BE✦14-day free returns — no hassle✦5,000+ happy customers✦Personal support — reply within 24 hours
Noctis

Privacy Policy

Noctis attaches great importance to your privacy. We only process data that is necessary for the provision of our services and the improvement of our service. Customer data is never shared with third parties for commercial purposes. This policy is effective from 5 March 2024.

What data do we process?

We process the following personal data:

  • Name and address details (for delivery)
  • Email address (for order confirmation and communication)
  • Phone number (optional, for delivery)
  • Payment data (processed via SSL-secured payment providers)
  • IP address and browsing behaviour (for analysis and security)

Infrastructure and processors

Our webshop runs on WordPress / Automattic. Payments are processed via WooPayments and other secure payment providers (SSL-encrypted). Our shipping partners PostNL and DHL only receive name and address for delivery.

Klarna

To offer Klarna payment options, we may share your contact and order details with Klarna at checkout, so that Klarna can assess your eligibility and personalise the payment options. Your personal data is processed in accordance with Klarna's privacy statement.

Marketing and advertising

We may show personalised advertisements via Google, Facebook and Pinterest, based on customer behaviour. This only happens after consent via our cookie banner.

Cookies

  • Functional cookies: necessary for the operation of the website.
  • Analytical cookies: anonymous, for insight into page usage.
  • Tracking cookies: for personalised advertisements (only after consent).

Your rights

Under the GDPR you have the following rights:

  • Right of access to your personal data
  • Right to rectification or supplementation
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object

You can submit a request via info@noctisessentials.nl. Complaints can be submitted to the relevant data protection authority in your country.

Retention periods

We retain personal data for as long as the customer relationship exists. Data required for legal obligations (such as invoicing) is retained for the legally required period with limited access.

Changes

Noctis reserves the right to change this policy. Changes will be published on this page. For significant changes, you will receive a notification by email.

Contact

For questions about our privacy policy, please contact us at info@noctisessentials.nl or via our contact page.