FAQ

Add the products you like to your cart and follow the checkout process. You will receive a confirmation email once your order has been placed.

Orders can only be changed or cancelled within 2 hours of purchase, before they are processed. Please contact us immediately at info@noctisessentials.nl.

Yes, you will receive a confirmation email directly after payment. Check your spam folder if you do not receive anything.

You can track your order using the track & trace link you receive once your order has been shipped.

We always ship your order for free via PostNL or DHL. You will receive your package within 1 to 2 business days in the Netherlands and Belgium.

Yes, shipping is free within the Netherlands and Belgium. For international orders, costs are calculated at checkout.

You can return products within 14 days of receipt, provided they are unused and in their original condition. Contact us at info@noctisessentials.nl with your order number to start a return.

No, we offer free return shipping within the Netherlands and Belgium.

Within 5 business days of receiving and approving the return. The refund will be issued to the original payment method.

We support iDEAL, credit card (Visa, Mastercard), Klarna (Buy now, pay later), Apple Pay, Google Pay and PayPal.

Yes, with Klarna you can buy now and pay later, depending on the checkout options.

Yes, all payments are processed via secured, encrypted connections through our trusted payment partners.